We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. Please visit our Sustainability & Responsibility section for more information.
Contact us at support@happypeoplepickleball.com for questions related to refunds and returns. Please include an order number if you have one.
Delivery
When will I get my order?
Usually, it takes 3–7 business days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@happypeoplepickleball.com with your order number. We’ll get back to you with a resolution as soon as possible during normal business hours. Mon-Friday 9am-5pm EST.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Tracking Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@happypeoplepickleball.com.
I received a wrong/damaged product, what should I do?
We are disappointed too if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at support@happypeoplepickleball.com within a weeks’ time with the following information:
1. Photos of the damaged product
2. Your order number
3. Any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible during normal business hours. Mon-Friday 9am-5pm EST.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without Happy People Pickleball LLC issuing a refund).
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore Happy People Pickleball LLC and Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
